You may request a return or exchange within 30 calendar days after delivery. This includes an unsuitable size, a change of mind, an incorrect item, or a damaged or defective product.
Return Conditions
For a change-of-mind or size return, clothing must be unworn, unused, unwashed, unaltered and free from stains or odors. Return the item with its original attached tags and packaging where supplied, together with proof of purchase or your order number. Items damaged through use, alteration or failure to follow care instructions are not eligible for a change-of-mind return. These conditions do not remove your rights for defective or incorrectly supplied goods.
How To Request A Return
- Contact us within 30 calendar days after delivery. Give your order number, the item and your reason for returning it. For damage, a defect or an incorrect item, include photographs if available.
- We respond within 24 hours with return instructions. Contact us before posting so we can identify your parcel and arrange prepaid shipping when we are responsible for the cost.
- Pack the item securely, include your order number and send it to Moda Boutique, 274 Monroe St, Passaic, NJ 07055, United States.
- Use a tracked shipping service and keep the receipt until your return is resolved.
Return And Exchange Costs
If we supplied an incorrect, damaged or defective item, we cover reasonable return shipping and any replacement shipping. Contact us first for the shipping arrangement. For a change of mind or size preference, you pay return postage. We charge no restocking, return handling or exchange handling fee. Original standard shipping is free.
Exchanges
Tell us the replacement size or item you want when requesting the return. Exchanges follow the same 30-day request period, condition requirements and return address. Once we receive and inspect the returned item, we confirm the exchange, subject to stock availability. Standard shipping of the replacement within the United States is free. Any price difference must be agreed with you before processing. If your requested replacement is unavailable, you may choose a refund.
Refund Processing
After receiving your return, we inspect it and process an approved refund within 1–3 business days. We notify you by email and refund the original payment method. The refund usually appears within another 1–3 business days, although your bank or card issuer may take longer. For a full eligible return, the refund includes the product price and applicable tax. Customer-paid return postage for a change of mind is not refunded. If a return is not approved, we explain why and the available next steps.
Order Cancellation
To cancel an order before it ships, contact us immediately with your order number. If the order has not shipped, we will cancel it and issue a full refund to the original payment method without a cancellation or handling fee. Once an order has shipped, it cannot be cancelled; please follow our return and refund process. We will confirm the outcome of your request by email.
Missing Refunds And Further Help
If your refund has not appeared after the expected time, check with your bank or payment provider and contact us with your order number. Business days are Monday through Friday, excluding U.S. public holidays. Nothing in this policy limits consumer rights that cannot lawfully be excluded.
Contact Us
Store Name: Moda Boutique
Address: 274 Monroe St, Passaic, NJ 07055, United States
Phone: +1 551-302-7682
Email: inof@modaboutique.net
Opening Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 11:00 AM–5:00 PM.
Time Zone: Eastern Time (America/New_York; EST/EDT as applicable). Holiday hours may differ.
Response Time: We respond within 24 hours.